Version 2.0 — July 2026
chatmu.io
IMPORTANT NOTICE:
This document contains binding legal obligations. Please read it carefully before registering or using the Platform. By accessing or using Chatmu.io, you agree to all terms described herein. If you are acting on behalf of a company, label, agency, or organization, you represent that you have the authority to accept these Terms on their behalf.
These Terms and Conditions of Use (the "Terms") govern the access and use of the Chatmu.io platform, including the website, the AI Agent, musical distribution services, analytics tools, contact CRM, email marketing, content creation studio, API, and the MCP Server (collectively, the "Platform").
By creating an Account, accessing the Platform, or clicking "I Accept," the User represents having read, understood, and fully accepted these Terms, as well as the Chatmu.io Privacy Policy (available at https://chatmu.io/privacy-policy), which is incorporated by reference. If the User does not agree with any of these Terms, they must refrain from using the Platform.
To use the Platform, the User must: (a) be at least 18 years old or have reached the legal age of majority in their jurisdiction; (b) have full legal capacity to enter into binding contracts; and (c) not be included on any national or international sanctions or embargo lists (see Section 20.7).
If the User accesses the Platform on behalf of a company, label, agency, or third-party artists, they represent and warrant that: (a) they have the legal authority to bind such entity to these Terms; (b) they have obtained the express and verifiable consent of the artists whose music and data they manage through the Platform, who retain the right to request information from Chatmu.io regarding the processing of their data; and (c) any reference to the "User" includes such represented entity or artist.
If the User manages the career, music, or data of an artist under 18 years of age on the Platform, they represent and warrant that they have the express written consent of the minor's parent or legal guardian for such processing, and that they will provide it to Chatmu.io upon first request. Chatmu.io may suspend the management of minor profiles if such consent is not proven.
The User must provide truthful, updated, and complete information, and keep it up to date.
The User is solely responsible for: (a) maintaining the confidentiality of their credentials; (b) all activity performed under their Account, whether authorized or not; and (c) immediately notifying any unauthorized use to joserodriguez@aaatmi.com.
It is prohibited to create more than one simultaneous Account without express authorization, share credentials with unauthorized persons in the Plan, and assign, sell, or transfer the Account to third parties.
Chatmu.io reserves the right to suspend, restrict, or cancel Accounts, with or without prior notice, in the event of: breach of these Terms, fraudulent or suspicious activity, non-payment, chargebacks, request from competent authorities, or when necessary to protect the security of the Platform, other users, or Chatmu.io's partners.
The current Plans, their prices, features, capabilities, and limits are those published at https://chatmu.io/pricing, which is incorporated into these Terms by reference. Chatmu.io may create, modify, or withdraw Plans in accordance with Section 5.7. Enterprise and Developers Plans are contracted through a specific agreement negotiated with Chatmu.io; in the event of a conflict between such agreement and these Terms, the specific agreement shall prevail.
Prices are expressed in United States Dollars (USD). While the Service holder is a Mexican entity, charges may be processed in Mexican Pesos (MXN) for the equivalent amount determined by Chatmu.io at the time of the charge. Chatmu.io may migrate billing to direct charges in USD, notifying with at least 30 days in advance. Royalty settlements may be made in USD, MXN, or EUR according to Section 6.3.
(a) The Plan's AI Credits are allocated at the beginning of each Billing Cycle. Unused AI Credits from the Plan DO NOT accumulate or carry over to the next cycle: at the start of each cycle, the Plan's balance is reset to the amount corresponding to the contracted Plan, without adding remainders from previous cycles. This rule applies to all Plans, including Enterprise.
(b) Top-ups are additional AI Credits purchased separately. Top-ups do not expire and are kept in the Account until consumed, as long as the Account remains active. Top-ups are non-refundable and non-transferable.
(c) If the total balance of AI Credits reaches zero, features that consume credits will be disabled until the next cycle or until a Top-up is purchased.
(d) AI Credit consumption rates per action (e.g., video rendering, which consumes credits per hour of processing) are published on the pricing page and/or the Chatmu.io Help Center. Chatmu.io may modify these consumption rates by notifying with at least 30 days in advance; continued use of the functionality after entry into force will imply acceptance of the new rate.
(e) AI Credits have no monetary value, are non-refundable, and non-transferable.
(f) Anomalous or abusive consumption of AI Credits may lead to temporary suspension of AI features.
In Plans that indicate so, musical distribution is offered as an optional functionality ("Distribution Add-on") whose cost is added or subtracted from the Plan price depending on whether the User activates or deactivates it, according to what is published on the pricing page. Activating the Add-on enables the distribution of new Musical Content according to the Plan's limits (e.g., number of releases per month). Deactivating the Add-on: (a) prevents initiating new distributions; (b) DOES NOT automatically remove already distributed Musical Content, which will remain on the DSPs according to Section 6.8, unless the User requests its removal or the cases of Section 6.6 apply; and (c) takes effect starting the next Billing Cycle, without generating a proportional refund.
Paid Plans are billed in advance at the beginning of each Billing Cycle (monthly or annual). The subscription automatically renews unless canceled previously according to Section 15.
Generally, payments made to Chatmu.io are non-refundable. In particular, canceling an ongoing annual subscription does not generate a right to a full or proportional refund: the User will retain access to the Services until the end of the paid period and the subscription will not renew.
Exceptions:
(a) In case of a billing error attributable to Chatmu.io, the corresponding adjustment or refund will be made.
(b) Legal right of withdrawal: if the User is a consumer and resides in a jurisdiction whose mandatory legislation grants them a right of withdrawal or refund for the distance contracting of services (e.g., the 14 calendar day period provided for in European Union and United Kingdom regulations), Chatmu.io will respect this right under the terms, periods, and conditions established by such legislation, counted from the contracting date. To exercise it, the User must notify it within the legal period to joserodriguez@aaatmi.com or through the support channel.
(c) Other unrenounceable rights granted by applicable consumer protection laws to the consumer User (including, where applicable, the Federal Consumer Protection Law in Mexico) are not affected by this clause.
Outside of the above assumptions, there are no refund guarantees, trial periods with refunds, or proportional refunds of any kind.
Chatmu.io may modify the Plan prices and their structure, notifying affected Users at least 30 days in advance. If the User does not accept the change, they must cancel before it enters into force; continued use will imply acceptance.
If the payment for an active Plan cannot be processed, Chatmu.io will notify the registered email. If the payment is not regularized within 7 calendar days, Chatmu.io may suspend access to the Services. Non-payment does not by itself affect already distributed Musical Content, which will be governed by Section 6.8.
If the User initiates a chargeback or payment dispute with their bank or issuer: (a) Chatmu.io may immediately suspend the Account while the dispute is resolved; (b) if the disputed payment corresponds to a period in which Musical Content was distributed, the associated release may be paused or suspended; (c) the pending royalty balance may be frozen until resolution; and (d) Chatmu.io may pass the chargeback management costs to the User. An unjustified chargeback constitutes a serious breach of these Terms.
Users subscribed to Plans contracted under previous pricing structures will retain the conditions, prices, and benefits of their Plan as long as they keep the subscription active and uninterrupted. Voluntarily switching to another Plan, cancellation, or termination of the Account permanently extinguishes legacy conditions; re-contracting will be done under the Plans in effect at that time. Changes in AI Credit consumption rates (Section 5.3) also apply to Legacy Plans, with the same 30-day prior notice.
Prices do not include taxes, fees, or levies (VAT, ISR, sales tax, etc.). The User is responsible for any applicable taxes according to their jurisdiction. Chatmu.io will add to the invoice any taxes it is legally required to collect.
By uploading Musical Content for distribution, the User irrecoverably represents, warrants, and agrees that:
(a) They are the owner or hold all necessary rights (composition, master, synchronization, and any other applicable) to distribute the Musical Content on the selected DSPs.
(b) The Musical Content is original and does not constitute copying, plagiarism, or infringement of copyrights, image rights, trademarks, or other third-party rights.
(c) If acting on behalf of another artist, they have written authorization from said artist (and, if a minor, from their legal guardian according to Section 2.3).
(d) The metadata (title, performer, ISRC, UPC, credits, release date, cover) is accurate and complete, and they assume full responsibility for errors in it.
(e) The Musical Content does not contain samples or interpolations without the corresponding licenses, nor covers without the applicable mechanical license.
(f) They will comply with the terms and policies of Chatmu.io's Distribution Partner and the DSPs that apply to their Musical Content.
The User grants Chatmu.io a non-exclusive, worldwide, royalty-free license for the time necessary for the provision of the Service, to reproduce, distribute, digitally transmit, and publicly display the Musical Content through the Distribution Partner and the selected DSPs, including the right to sublicense such acts to the Distribution Partner exclusively for that purpose. This license is NOT exclusive: the User may distribute other works through other distributors, provided they do not distribute the same recording simultaneously via more than one route to the same DSP. Chatmu.io acquires no ownership, copyright, neighboring rights, or stake in the Musical Content beyond the commission from Section 6.3.
6.3.1 Collection. Chatmu.io acts as an agent for the collection of royalties generated by the User's Musical Content. The User expressly authorizes Chatmu.io to receive such funds on their behalf through its Distribution Partner.
6.3.2 Commission (Revenue Share). Chatmu.io will retain a twenty percent (20%) commission on the Net Revenues Received, understood as the amounts actually received by Chatmu.io from its Distribution Partner, after deducting commissions, tax withholdings, and processing costs applied by the DSPs, the Distribution Partner, and their payment processors. The remaining eighty percent (80%) will be credited to the User's balance.
6.3.3 Identity Verification and Tax Obligations. As a precondition to any withdrawal of funds, the User must: (a) complete the identity verification process (KYC) established by Chatmu.io; and (b) provide the applicable tax documentation, including W-9 forms (US persons and entities) or W-8BEN / W-8BEN-E (foreign persons and entities) or their equivalents. Payments may be subject to source tax withholdings according to applicable regulations and corresponding tax treaties; such withholdings will be deducted from the User's balance. Chatmu.io may withhold payments while the documentation is incomplete.
6.3.4 Minimum Threshold and Payment Process. The withdrawal of funds requires a minimum balance of one hundred United States dollars ($100 USD) or its equivalent. Revenues are credited once Chatmu.io receives the funds and reports from the Distribution Partner, which usually occurs between 60 and 90 days after the close of the month in which the streams were generated. Payments may be made in USD, MXN, or EUR, through the methods enabled on the Platform (which may include third-party payment platforms such as Trolley or payments managed through the Distribution Partner). The User assumes the bank, processing, and currency conversion fees arising from the transfer.
6.3.5 Adjustments and Clawback. If a DSP or the Distribution Partner reverses, adjusts, or claims royalties already credited to the User (due to fraud, accounting error, refunds, or other adjustments), Chatmu.io may deduct the corresponding amount from the User's current or future balances and, if these are insufficient, demand that the User return the overpaid amount.
6.3.6 Balances after Cancellation. If the Account is canceled or becomes inactive with a pending balance (even if below the minimum threshold), the User will have twelve (12) months from cancellation to claim this balance by writing to joserodriguez@aaatmi.com, subject to the verifications in Section 6.3.3 and the applicable processing fees. After this period with no claim, the balance will be considered waived to the maximum extent permitted by applicable law.
Distribution is carried out through third-party distribution partners and is subject to the policies, terms, and editorial decisions of such partners and each DSP. Chatmu.io does not control or guarantee: the acceptance or publication of Musical Content by any DSP; publication timelines; changes in third-party policies or business models; or the territorial availability of content. If the Distribution Partner or a DSP removes content, suspends an account, or withholds royalties, Chatmu.io may replicate such measure without generating liability for Chatmu.io.
The distribution of the following is prohibited: content that infringes third-party rights; covers without mechanical license; unlicensed samples; music that impersonates another artist or contains voice or image deepfakes without consent; content designed for streaming fraud (bots, play farms, or any artificial inflation); content used for money laundering through royalties; and any illegal, obscene, defamatory, or hate-inciting content.
In the event of suspicious streaming fraud activity or a notice of infringement (DMCA or equivalent), Chatmu.io may, immediately and without prior notice: freeze the associated pending royalties until the case is resolved, remove the Musical Content from the DSPs, suspend or cancel the Account, and report the activity to the authorities and the Distribution Partner. If the infringement or fraud is confirmed, frozen royalties may be permanently withheld, returned to the Distribution Partner or DSPs, or applied to generated costs.
The User can request the removal of their Musical Content from the dashboard at any time. Requests are reviewed and processed by Chatmu.io with the Distribution Partner; the process is not instantaneous, and the effective removal times depend on each DSP, varying approximately between 4 days and several weeks. Chatmu.io is not responsible for streams generated during processing. When the removal is voluntary (not derived from infringement), the User will continue to accrue and receive the royalties generated up to the effective removal date, according to the usual reporting schedule (which accumulates a lag of approximately 3 months), until fully settled in accordance with Section 6.3.
The already distributed Musical Content will remain available on the DSPs regardless of the validity of the subscription or the Distribution Add-on, except for: (a) User removal request (6.7); (b) cases of fraud or infringement (6.6); (c) request from the Distribution Partner, a DSP, or an authority; or (d) termination of the relationship between Chatmu.io and its Distribution Partner, in which case Chatmu.io will notify the User with as much advance notice as reasonably possible.
The User is solely responsible for the content of emails sent through the Platform, the quality, legality, and origin of their Contacts list, and for obtaining and documenting the necessary legal bases (consent or legitimate interest, as applicable) to contact their recipients.
The User guarantees compliance with the applicable regulations according to their recipients' location, including CAN-SPAM (US), GDPR (EU), CASL (Canada), LGPD (Brazil), and LFPDPPP (Mexico), including sender identification and functional opt-out mechanisms in each mailing.
The Platform includes tools that locate publicly available professional contact data (for example, contact emails of venues, festivals, media, and curators published on their websites or professional profiles). Regarding these data: (a) it is professional/B2B contact information obtained from public sources; (b) the User is responsible for using them in accordance with applicable regulations, including the obligation to identify the data source and offer opt-out in the first communication when the law so requires; (c) it is prohibited to use them for indiscriminate mass mailings, resell them, or export them for purposes other than the User's musical activity; and (d) any person whose data appears in these tools can request their deletion by writing to joserodriguez@aaatmi.com, and Chatmu.io will attend to the request in accordance with applicable regulations.
Mail Aliases provided by Chatmu.io are granted under a license of use, not ownership. It is prohibited to register aliases that impersonate other artists, brands, or people. Upon Account cancellation, the Alias is deactivated and registered permanently, without the possibility of reuse by the same or other users. Chatmu.io may revoke or modify an Alias that infringes third-party rights or these rules.
It is prohibited to use the email tools for: spamming purchased, rented, or compiled lists without a legal basis; deceptive, fraudulent, or defamatory content; identity theft; distributing malware or phishing; and evading opt-out mechanisms.
Chatmu.io monitors deliverability metrics (bounces, spam complaints). If acceptable thresholds are exceeded, it may temporarily suspend the email tools, notifying the User. Chatmu.io is not responsible for penalties or claims arising from the User's breach.
Subject to compliance with these Terms and the contracted Plan, Chatmu.io grants the User a limited, non-exclusive, non-transferable, and non-sublicensable license to use the API and the MCP Server solely to integrate the Services with the User's own tools.
The MCP Server allows third-party AI agents (for example, clients compatible with the MCP protocol) to execute Platform tools on behalf of the User. The User controls, from their client or connector settings, which tools are blocked, which require confirmation, and which execute automatically. The User acknowledges and agrees that actions executed by tools configured in automatic mode—including sending emails and pitches to real contacts, scheduling future tasks, and executing scheduled tasks—are performed under their exclusive authorization and responsibility, as if they had executed them directly. The User can review and cancel scheduled tasks from their dashboard.
The User may not: resell or sublicense access; massively extract data from the Platform (scraping); use the API or the data obtained to train, fine-tune, or develop proprietary or third-party AI models that compete with Chatmu.io; bypass rate limits; perform reverse engineering; or use it for illegal purposes.
Access is subject to limits depending on the Plan, published in the technical documentation. Compatibility-breaking changes (breaking changes) will be notified with a minimum of 30 days in advance. Chatmu.io may revoke access immediately in case of abusive use or contrary to these Terms.
The AI Agent's Outputs (analysis, plans, predictions, suggestions, texts, images, videos) have a strictly informative and guiding nature. They do not substitute the advice of lawyers, managers, accountants, or other professionals. Chatmu.io does not guarantee their accuracy, completeness, or suitability. Predictions and projections (including artist trajectories and market analysis) are statistical estimates based on historical data and do not constitute a guarantee of results. The User is responsible for validating the Outputs before making decisions.
The Platform integrates artificial intelligence models from third-party providers (currently including Anthropic, Google, and OpenAI, among others that Chatmu.io may incorporate). By using the AI Agent, the User agrees that their queries and contents may be processed by such systems, subject to the policies of those providers. Chatmu.io selects its providers with security and privacy criteria, but does not control their systems.
Outputs generated in response to User queries, including AI-generated images (covers, visual materials), belong to the User to the extent permitted by applicable law, and the User may use, reproduce, and distribute them freely, subject to these Terms. The User acknowledges that: (a) AI-generated content may not be susceptible to copyright protection in some jurisdictions; (b) similar Outputs may be generated for other users; and (c) the User is responsible for verifying that the use of an Output does not infringe third-party rights.
It is prohibited to use image generation tools to create representations of identifiable real people without having the necessary rights or consent. The User may generate images based on their own image or that of artists they manage, provided they have such consent and declare it when using the tool. It is equally prohibited to generate images that reproduce trademarks, characters, or protected works of third parties, or illegal, sexual, violent, or defamatory content.
Chatmu.io DOES NOT use the queries or identifiable content of the Users to train artificial intelligence models, its own or from third parties. Chatmu.io does use Aggregated and anonymized Data (for example, usage metrics of tools and features) to analyze, operate, and improve the product and Services.
Chatmu.io informs that the Platform includes AI systems that generate content and recommendations in an automated way; Outputs are identified as AI-generated content. Chatmu.io will adapt the Service as the applicable regulations evolve, including the European Union AI Act to the extent it applies.
Chatmu.io and its licensors are the exclusive owners of all rights over the Platform: software, algorithms, databases, design, interfaces, trademarks, logos, and documentation. These Terms only grant the User a limited license of use.
The User retains 100% ownership over their Musical Content, compositions, phonograms, trademarks, and artistic identity, without further license in favor of Chatmu.io than the operative one in Section 6.2.
The suggestions, ideas, or comments that the User voluntarily provides about the Platform may be freely used by Chatmu.io without obligation of compensation or attribution.
Chatmu.io will not use the User's name, logo, or testimonials as a commercial reference without their prior consent, managed on a case-by-case basis.
Third-party trademarks mentioned on the Platform (Spotify, Apple Music, Amazon Music, Deezer, YouTube Music, etc.) belong to their respective owners; their mention does not imply association or sponsorship.
Chatmu.io respects intellectual property rights and responds to notifications in accordance with the Digital Millennium Copyright Act (DMCA) and equivalent regulations. If you consider that content available through the Platform infringes your copyrights, send a notification to our Designated Agent with: (a) physical or electronic signature of the owner or their authorized representative; (b) identification of the infringed work; (c) identification and location of the allegedly infringing material; (d) your contact information (address, phone, email); (e) a good faith statement that the use is not authorized by the owner, their agent, or the law; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the owner or are authorized to act on their behalf.
Designated Copyright Agent:
AAATMI SAS de CV — Chatmu.io
Prosperidad 20, Escandón, Miguel Hidalgo, Mexico City, Mexico
Email: joserodriguez@aaatmi.com
If your content was removed by a DMCA notification and you believe the removal is erroneous, you can send a counter-notification to the Designated Agent with: your signature; identification of the removed material and its previous location; a statement under penalty of perjury that you believe in good faith that the material was removed by mistake or misidentification; your contact information; and your consent to applicable jurisdiction. Chatmu.io may restore the material according to the terms and conditions of applicable law, unless the original claimant proves having initiated legal action.
Chatmu.io maintains a termination policy, in appropriate circumstances and at its discretion, of the Accounts of Users who are repeat copyright infringers. Notwithstanding this, Chatmu.io may remove content and suspend Accounts for any infringement, whether repeat or not.
Substantially false statements in a notification or counter-notification may generate legal liability for whoever makes them.
The User agrees not to use the Platform for:
12.1 Illegal or Fraudulent Activities: violating applicable law (intellectual property, data protection, competition, financial regulations); committing streaming fraud (artificial inflation of plays via bots, click farms, or other means); money laundering through royalties or transactions on the Platform; evading international sanctions or export controls (OFAC, EU, UN).
12.2 Violation of Third-Party Rights: distributing music without the necessary rights; impersonating another artist, band, label, or person; creating voice or image deepfakes of third parties without their consent; defaming, harassing, or threatening other artists, companies, or people.
12.3 Damage to the Platform: introducing viruses, malware, ransomware, or malicious code; attempting unauthorized access to systems, accounts, or data of others; launching denial-of-service (DDoS) attacks; decompiling, reverse engineering, or attempting to obtain the Platform's source code.
12.4 Abusive Use of the AI Agent: generating defamatory content about artists or industry companies; creating deceptive content for commercial or manipulative purposes; attempting to manipulate, hack, or alter the AI Agent's behavior using prompt injection techniques or others.
Chatmu.io may offer Beta Features identified as such (e.g., the video editor). Beta Features are offered "as is," without any warranty, may contain errors, may be modified or discontinued at any time without notice, and may be subject to additional limits. The use of Beta Features is voluntary and at the User's own risk; data generated in them may not be retained.
The Platform is provided "as is" and "as available," without express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Chatmu.io does not offer warranties or service level agreements (SLAs) or uptime commitments, unless expressly agreed in a specific Enterprise or Developers agreement.
To the maximum extent permitted by law, Chatmu.io shall not be liable for: DSP or Distribution Partner decisions affecting Musical Content; loss of data, revenues, business opportunities, or reputation; decisions made based on AI Agent Outputs; interruptions due to maintenance, third-party infrastructure failures, cyberattacks, or force majeure; User breaches regarding email marketing; and changes or failures in integrated third-party services. The User is responsible for maintaining their own backup copies of their Musical Content and data.
When the law does not allow total exclusion, the total and cumulative liability of Chatmu.io shall be limited to the greater of: (a) the subscription fees effectively paid by the User in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD 100).
In no event will Chatmu.io be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, or reputational damage, even if it has been advised of the possibility of such damages. These limitations will apply to the maximum extent permitted by local law; unrenounceable consumer rights are not affected.
The User can cancel their subscription at any time from the dashboard. The cancellation is effective at the end of the ongoing Billing Cycle, without proportional refund (Section 5.6), and does not exempt from paying pending fees.
Chatmu.io may suspend or terminate the Account in the cases of Section 4.4 or in the event of a serious or repeated breach of these Terms.
Following termination: (a) the User loses access to the Services, including the dashboard, AI Agent, analytics, and CRM; (b) Chatmu.io may delete data stored on the Platform after a 30 calendar day notice for the User to download it; (c) already distributed Musical Content will be governed by Section 6.8, and royalty balances by Section 6.3.6; and (d) accrued payment obligations remain payable.
The following Sections survive termination: 3, 6.1, 6.3.5, 6.3.6, 10, 11, 12, 14, 16, 17, 19, and 20.
The User agrees to defend, indemnify, and hold harmless Chatmu.io, its parent entities and affiliates, officers, employees, partners, and licensors, from any claim, demand, proceeding, loss, damage, penalty, fine, or expense (including reasonable attorney fees) arising from or related to: (a) the use of the Platform by the User, including distributed Musical Content; (b) breach of these Terms or any applicable law; (c) infringement of intellectual property rights, privacy, or any other third-party right; (d) breach of applicable email marketing regulations; (e) any false or fraudulent statement made by the User; and (f) claims from Distribution Partners, DSPs, or third parties derived from the User's Musical Content or activity on the Platform.
The processing of personal data is governed by the Chatmu.io Privacy Policy (https://chatmu.io/privacy-policy), incorporated by reference. Chatmu.io will process the data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Mexico), the General Data Protection Regulation (GDPR, EU), the CCPA/CPRA (California), and other applicable regulations in the territories where it operates. The User can exercise their rights (ARCO, access, rectification, deletion, portability, objection, opt-out of sale or sharing under CCPA, and other applicable rights) by writing to joserodriguez@aaatmi.com.
Regarding Contacts and other personal data of third parties that the User uploads or manages on the Platform (including managed artist data), the User acts as the data controller and Chatmu.io as the data processor, processing them only in accordance with the User's instructions and these Terms. Chatmu.io will make available a Data Processing Agreement (DPA) which, once published, will form an integral part of these Terms for such processing.
The User authorizes the use of sub-processors to provide the Service, currently including: Cloudflare (hosting and infrastructure, including R2 storage), Anthropic, Google, and OpenAI (artificial intelligence processing), Stripe (payments), Resend and Brevo (email sending), and SimpleAnalytics (usage analytics). The updated list will be available in the Privacy Policy; material changes will be notified to Users with reasonable advance notice.
Chatmu.io implements reasonable technical and organizational measures to protect User data against unauthorized access, loss, or improper disclosure. In the event of a security breach affecting personal data, Chatmu.io will notify affected users and competent authorities without undue delay, in accordance with the timelines of applicable regulations.
Given the global nature of the Platform, data may be transferred and processed in countries other than the User's country of residence. Chatmu.io will ensure that such transfers have the safeguards required by applicable regulations.
The Platform uses cookies and similar technologies for service operation, analytics, and personalization. The User can manage their preferences from their browser or the Platform's preference panel, according to the Cookie Policy.
The Platform aggregates public and licensed data about artists, playlists, curators, and industry professionals for market analysis purposes. Any person can request information, correction, or deletion of their data by writing to joserodriguez@aaatmi.com.
The Platform integrates with third-party services: DSPs, distribution partners, social networks, and public platforms (whose data is obtained from public sources and offered without guarantee of accuracy or timeliness), AI providers, payment processors, and other tools. The use of such services is subject to their own terms and privacy policies; Chatmu.io does not control or respond for their operation, availability, or changes, nor for the damages arising from their failure or discontinuation. Linking external accounts implies acceptance of the respective service's terms. Links to third-party sites are offered for reference only; Chatmu.io does not endorse their content.
Chatmu.io may modify these Terms to reflect operational, legal, or regulatory changes. Material changes will be notified by email to the registered address and/or via a prominent notice on the Platform, at least 30 days prior to their entry into force. Continued use after such date implies acceptance; otherwise, the User must cancel before the entry into force.
Chatmu.io may add, modify, or discontinue Platform features. Significant changes that materially affect the contracted Service will be notified reasonably in advance.
Chatmu.io will not be liable for delays or failures due to causes beyond its reasonable control, including natural disasters, pandemics, third-party infrastructure failures, cyberattacks, strikes, wars, governmental measures, or internet service interruptions.
These Terms are governed and construed in accordance with the laws of the United Mexican States. Any controversy arising from or related to these Terms will be submitted to the jurisdiction of the competent courts of Mexico City, with the parties waiving any other jurisdiction that might apply, except as provided in Section 20.3.
Before initiating any legal proceeding, the parties agree to try to resolve the dispute in good faith through direct negotiation for a period of 30 days from the formal notification of the conflict to joserodriguez@aaatmi.com.
If the User is a consumer, they retain the unrenounceable rights granted by the legislation of their place of residence, including, for consumers in Mexico, the avenues provided in the Federal Consumer Protection Law and before the Federal Consumer Attorney's Office (PROFECO), and for consumers in other jurisdictions, the jurisdictions and rights that their local law grants them imperatively.
To the extent permitted by applicable law, any claim arising from these Terms or the use of the Platform must be filed within twelve (12) months following the event giving rise to it; after this period, the claim will be considered permanently waived. This limitation does not apply to consumers when imperative law provides longer periods.
These Terms, together with the Privacy Policy, the DPA (when published), and any particular agreement signed between the parties (Enterprise/Developers), constitute the entire agreement between the User and Chatmu.io, and supersede any prior communication or agreement on the same subject matter. In case of conflict, the order of precedence is: (1) the signed specific agreement; (2) the DPA, regarding data processing; (3) these Terms; (4) the policies published on the Platform.
If any provision is declared invalid, illegal, or unenforceable, the remaining provisions will remain in full force. The failure to exercise a right by Chatmu.io does not constitute a waiver of it. The User may not assign or transfer their rights or obligations without prior written consent from Chatmu.io. Chatmu.io may assign these Terms, in whole or in part, to an affiliate or in the context of a merger, acquisition, corporate reorganization, or sale of all or a substantial part of its assets, without the need for the User's consent — including, where appropriate, the transfer of operation to an entity incorporated in another country, which will be notified to the User and may imply the update of the billing currency to USD.
